/visitors, or g then v) shows everyone who has a page with your widget open, live. It updates as people arrive, move between pages and leave. The sidebar shows the number of live visitors next to Visitors.
A visitor appears here when the widget’s loader is on the page and has connected to your desk. There’s no separate tracking script and no third-party analytics: the loader keeps one small live connection per browser session.
What the page shows
On your site now
The top card puts every visitor on a 3D globe, with these numbers beside it:
Top countries lists up to five countries with the most visitors. Countries with someone on your site are tinted on the globe. Drag the globe to spin it (with a mouse; on touch screens a drag scrolls the page). Hovering a visitor in the list turns the globe to them.
Locations come from Cloudflare’s IP geolocation, rounded to about 10 km. The globe is drawn from one static map file served by your desk: no map tiles or map service are involved. It follows the desk’s light or dark theme.
Pages and sources
When there are visitors, two cards show:- Pages they’re on: the pages people have open now, most first.
- Where they came from: the referring site, or Direct.
Everyone on your site
The list has one row per browser session, so a visitor with your site open in three tabs is one row. Verified customers come first, then the rest by how long they’ve been on the site. Each row shows:- Who. A signed-in customer’s name and email with a ✓ when your site verified them; an anonymous visitor as
Visitor #1234. In a chat marks someone with a conversation going. - Where. City and country, and their browser and OS.
- The page. Its title and address, and where they came from (Direct visit or the referring site).
- Time. How long since their session started, and how many pages they’ve viewed.
….
Signed-in customers show who they are only when your site sends an identity token. See Identify signed-in users.
Start a chat with a visitor
You can open the conversation yourself, for example when someone has been on the pricing page for a while.1
Press Start chat
On the visitor’s row, press Start chat. The button isn’t shown for someone already in a chat.
2
Write your opening message
A field opens with a suggestion like
Hi Dana! Can I help you with anything on Pricing? (using their first name and the page title when known). Edit it (up to 1,000 characters) and press Send.3
They see it on their page
The visitor gets a card on the page they’re on with your message, signed
<your name> from <workspace>. The row now reads Invite sent. If they’ve left the site already, you see This visitor has left the site.Contact details
The visitor list is about who is on your site right now. The details of a customer you’re talking to live in the conversation’s side panel, under Customer:- Verified customers (identified by your site): name, email, user ID and the attributes your site sends, like plan or company. They come from your app and can’t be edited in the desk.
- Anonymous visitors: press Edit to add a name or email when they tell you. The desk validates the email.
- Other conversations (N) lists the same customer’s other chats.
Next steps
Identify signed-in users
Show who your signed-in customers are.
Consent and privacy
What the loader stores and when.