> ## Documentation Index > Fetch the complete documentation index at: https://docs.jun.so/llms.txt > Use this file to discover all available pages before exploring further. # Assignment > Give conversations an owner by hand, or let round robin hand each chat that needs a person to the next teammate online. Every conversation can have one assignee: the teammate responsible for it. Assignment is about who answers; it doesn't stop anyone else on the team from replying. Conversations without an assignee sit under **Unassigned** in the inbox. ## Assign by hand Any teammate can assign any conversation, to anyone on the team or to nobody. * **In a conversation:** use the **Assignee** menu in the header. It lists **Unassigned** and every teammate, with you marked **(me)**. * **From the keyboard:** press `a` to assign the open conversation (or the highlighted row) to yourself. * **From the command palette** (`Ctrl` `K` with a conversation open): **Assign to me**, **Assign to teammate…** or **Unassign**. When you assign a conversation to someone else, they get a [notification](/inbox/notifications) (**\ assigned you \**) if they have **A chat is assigned to you** turned on. Assigning yourself never notifies you. ## Round robin With round robin on, the desk gives each conversation that starts needing a person to the next teammate who has the desk open. ### Turn it on Go to **Settings → Inbox → Assignment**. Owners and admins can change it; agents see the current choice. Choose **Round robin** ("Give each chat to the next teammate who has the dashboard open."). The default is **Manual** ("Chats wait in Unassigned until someone takes them."). **Most open chats per teammate** caps how many open conversations a teammate can hold and still be picked. `0` means no limit; the most is 100. Press **Save**. It applies to the next conversation that needs a person. ### When it assigns Round robin runs at the moment a conversation starts needing a person: * **The AI hands off.** For any reason: the AI decides it can't help, the customer presses **Talk to a person**, a website action the site marked for a person, the AI's reply limit, the monthly AI cap, or an AI error. See [Handoff](/ai/handoff). * **A new chat arrives while AI replies are off.** It goes straight to the team. It doesn't run when: * a teammate takes over from the AI (by replying or with **Take over**), * a conversation already has an assignee, * the chat began with a teammate's invite from the [Visitors](/inbox/visitors#start-a-chat-with-a-visitor) page (it belongs to that teammate), * the conversation isn't open, or the AI is still handling it. ### Who it picks The desk looks only at teammates who are **online** (see [Presence](#presence)) and still members of the workspace. Of those under the limit, it picks the one who has waited longest since their last round-robin assignment. A tie goes to the teammate with fewer open conversations. The open-conversation count includes chats assigned by hand. When it assigns a conversation, the thread gets an internal note: `Assigned to automatically (round robin).` The teammate gets a **New chat assigned to you** notification if they want either **A chat is assigned to you** or **A chat needs a person**. If nobody is online, or everyone is at the limit, the conversation stays in **Unassigned** and every teammate who wants **A chat needs a person** is notified. Assigning someone by hand always wins. Round robin only touches unassigned conversations, so it never moves a conversation someone already has. The choice is also in `desk.yaml` as `inbox.assignment` (`mode`, `capacity`); saving here updates the file. See [desk.yaml](/code/files#desk-settings). ## Presence A teammate counts as **online** while they have the desk open in a browser tab. The desk keeps a live connection per tab and pings it every 30 seconds; a tab that hasn't answered for 75 seconds counts as gone, so a laptop that went to sleep or a closed tab doesn't keep someone online. You see who's online in the account menu at the bottom of the sidebar: your name shows **\ · N online**, and the menu lists everyone under **Online now**. Presence drives two things: * **Round robin** picks only from online teammates. * **The widget's email ask.** When nobody is online, the widget offers the visitor **Get the reply by email?** right away instead of after a minute. See [the inbox](/inbox/overview#email-for-visitors-who-might-leave). ## Next steps Know when a chat is assigned to you. Tell visitors when your team is away. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.